www.eta.org.lk gives it's users a chance to apply for refund /cancellation in case the applicants want to discontinue with our services subject to the processing of the application from our side. The request for the refund/cancellation will not be entertained if the visa has already process from our side.
A) No refund/cancellation in case the travel is within 24 hours. B) If we received your request for cancellation/refund within 30 Minutes after the submission of application, we will refund the payment after deduction of 50% towards the cancellation charges. C) If you wish to request a refund, email us at firstname.lastname@example.org indicating the following Your reason for the request. Your full names (as appears in your passport). Your unique transaction ID. The email used to make the registration on this website. D) All refund requests will be processed within 72 hours.